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Customer Service can be reached at the following main numbers:

  • Customer Service - 972-205-2671
    (8 a.m. to 5 p.m., Monday - Friday)
  • Utility Reconnect Services After Hours - 972-205-2671
    (5 - 7 p.m. Monday - Thursday,
    5 - 6:30 p.m. Friday, closed Saturday & Sunday)
  • Emergency Power Outage - 972-205-3000
    (24 Hours)
  • Emergency Water Shutoff - 972-205-3210
    (24 Hours)

Services and Contact Information

  • New, Transfer, Stop Service - 972-205-2671
  • Billing Questions - 972-205-2671
  • Credit Questions - 972-205-2671
  • Payments by Phone - 972-205-2671
  • Letters of Credit - 972-205-2671
  • Budget Billing Program - 972-205-2671
  • Automatic Bank Draft Program - 972-205-2671
  • Energy Audits - 972-205-2671
  • Conservation Questions - 972-205-2671
  • Reporting Energy Theft - 972-205-2635
  • In-Person Bill Payment - 217 N. Fifth Street, Garland, Texas
                                         8 a.m. to 5 p.m., Monday - Friday
  • Drive-Thru Payment - 717 W. State Street, Garland, Texas
                                    7 a.m. to 6 p.m., Monday - Friday

Other Electric Services Provided by Garland Power & Light

  • Line Location - Call Texas811 by dialing 811
  • EnergySaver Program - 972-205-2929
  • Energy Audit - 972-205-2671
  • Street Light or Guard Light Installation - 972-205-3506
  • Street Light or Guard Light Repair - 972-205-3483
  • Tree Trimming - 972-205-3488
  • Plant Tour - 972-485-6450
  • Power Quality Audit - 972-205-3446
  • Safety Demonstration - 972-205-2652

For services provided by Customer Service, contact us by e-mail at custserv@gpltexas.org

For all Electric Service inquiries, contact us by e-mail at info@gpltexas.org or call 972-205-2650

For Water Service inquiries click here.

City of Garland - Click here for information

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